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Terms of service

Boqaa Terms of Service

Effective Date: 1/4/2025

Welcome to Boqaa. By accessing our website (boqaa.co) and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. Overview

Boqaa is a fashion brand offering handmade embroidered products created in collaboration with women artisans. By using our website or placing an order, you agree to be bound by these terms.

2. Products & Services

  • All products are handmade, and slight variations in design, color, or embroidery may occur. These are part of the product’s uniqueness and not considered defects.
  • We reserve the right to modify or discontinue products at any time without notice.

3. Pricing & Payments

  • All prices are listed in Jordanian Dinar (JOD) unless stated otherwise.
  • We offer:
    • Cash on Delivery (COD)
    • Online payment (if available)
  • Boqaa reserves the right to change prices at any time without prior notice.

4. Orders & Confirmation

  • Once an order is placed, you will receive a confirmation message.
  • Boqaa reserves the right to:
    • Refuse or cancel any order
    • Limit quantities per customer
  • In case of cancellation from our side, a full refund will be issued.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on location and product availability.
  • Delays may occur due to:
    • Production time (handmade items)
    • Shipping carriers
  • Customers are responsible for providing accurate delivery information.

6. Returns, Refunds & Exchanges

  • Our Refund Policy applies to all purchases (see Refund Policy page).
  • Handmade and customized items may not be eligible for return or exchange.

7. Intellectual Property

  • All content on this website (designs, logos, text, images) is the property of Boqaa.
  • You may not reproduce, copy, or use any content without written permission.

8. User Conduct

By using our website, you agree not to:

  • Use our products or services for unlawful purposes
  • Violate any laws or regulations
  • Attempt to harm or disrupt the website

9. Limitation of Liability

Boqaa is not liable for:

  • Indirect or incidental damages
  • Delays caused by third-party services (shipping, payment providers)

10. Privacy

Your personal information is handled according to our Privacy Policy. We respect and protect your data.

11. Changes to Terms

Boqaa reserves the right to update or modify these Terms at any time. Continued use of the website means you accept any changes.

12. Governing Law

These Terms are governed by the laws of the Hashemite Kingdom of Jordan.

13. Contact Information

For any questions regarding these Terms:
📧 faris@boqaa.co
📱 0798180419

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